The Velocity Global Wallet® program is winding down. If you haven’t taken action yet, you can spend any remaining funds or make ATM withdrawals until 31 July 2021 and redeem your funds beyond that date. For full details about the wind down or if you have any questions, please visit our website at velocityfrequentflyer.com/globalwallet or contact the Velocity Membership Contact Centre.

Card issue and replacement fees

Request a Global Wallet card

No Longer Supported

Lost or stolen card replacement

Free

Issue a virtual card

Free

Request a supplementary card

Free

Funds credits

Funds credit loaded by bank transfer (BSB)

No Longer Supported

Funds Credit loaded by Bpay® to a Preferred Load Wallet that is not the AUD Wallet.

No Longer Supported

Funds Credit loaded by Bpay® to the AUD Wallet.

No Longer Supported

Card Load to a foreign wallet

No Longer Supported

Card Load Fee

No Longer Supported

ATM fees

ATM transaction fee¹ – when you use an ATM in Australia to make a withdrawal in Australian dollars

AU$2

ATM transaction fee¹ – when you use an ATM to make a withdrawal, outside Australia

AU$2

ATM Available balance enquiry¹

AU$2

Funds redemption fees

Redemption of available balance fee

AU$15

Emergency cash transfer fee

Payable if you request an emergency cash transfer – up to AUD 3,000

AU$15

Other fees

Transaction dispute handling fee

Free

Inactivity fee (applicable on a weekly basis to any account without Transaction Activity during the previous 30 days)

1.5% of the Available Balance, with a minimum of AU$1.50

Negative balance fee

Free

Card to card transfer fee

Free